FAQ

Do I have to order through the online Shop?
You can but you do not have to. You can email us to discuss options. Once we discuss what you would like, we will then email you an order form. You can then send your slide and order form in for the work requested.
How do I buy a gun online?
FFL Terms and Conditions

  • Be sure to enter your FFL’s information in the Shipping Address box at check out.
  • Any items placed on the same order as a controlled item will also ship to the FFL. If you would like additional items shipped to you directly, please place them on a separate order.
  • Please enter your information or the receiving party’s (the person that will be picking it up) information in Comments box at check out.
  • Prices do not include your dealer’s transfer fees.
  • To expedite your order, please either you or your dealer email their FFL to us. Your order will not be processed until received and validated.

Email: helpdesk@sonorandefense.com

There will be a 30% restocking fee on all controlled items returned because of failed background checks.

Federal law requires that you be 21 years of age or older to purchase a stripped receiver or frame. If a frame or receiver can only be made into a long gun (rifle or shotgun), it is still a frame or receiver, not a handgun or long gun. However, they still are “firearms” by definition, and subject to the same GCA limitations as any other firearms. See Section 921(a)(3)(b). 18 U.S.C. Section 922(b)(1) makes it unlawful for a licensee to sell any firearm other than a shotgun or rifle to any person under the age of 21.

How do I send my frame or complete firearm for laser engraving?
Once you have placed your order, please send a copy of your receipt and your items to the address below. Make sure your return address and contact information are in the package you send. If we have any questions about your order, you will be notified before any work is done.

It is required by law that a person that does not possess a valid FFL, must ship serialized handguns by 2nd day air with a contract carrier (UPS, FEDEX,etc.).  Long guns can be shipped with ground service by the USPS or a contract carrier.
Sonoran Defense Technologies
12418 W Corrine Dr
El Mirage, AZ 85335
Do you accept orders from outside of the USA?
Due to the sensitive and regulated nature of many of our products, we do not accept online orders from outside of the US, however we can ship some items outside of the US. If there is something specific that you are interested in, please email us to discuss options.
What is the wait time on orders?
In-stock, retail orders should be delivered within 5-7 business days. Customized orders may take longer due to design and production time required.
Warranty & Returns
Any firearm that we work on, finish or build is covered by our limited lifetime warranty. If your firearm or finish ever cracks, chips, or breaks as a result of our workmanship, we will repair, replace, or refinish it at no cost to you. We cannot cover excessive wear from normal use (i.e. holster marks, blemishes from dropping or abuse, etc.). We also cannot warranty guns that are used in a police or military application. Our return policy is that if you are unhappy with our work, or with any products you receive from us, please feel free to contact us, and we will do our best to correct the issue. If you decide you do not want any product you buy from us (custom work is not included in this, i.e. frame modifications, laser engraved items), we will accept returns within 15 days of you receiving the product, given the item is unaltered from the condition we shipped it in.

If you have a question that is not answered in the FAQ, please use our contact form and we will get back to you right away!